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Athabasca University

Contact Us

Contact us when

  • you need someone to help clarify a situation or circumstance that affects you in your relationship to the University.
  • you feel that a particular University student policy has been applied unfairly.
  • you are an Athabasca University student or staff member and you feel that University policies, procedures or services are having an adverse impact on students.
  • you have a University-specific problem that requires someone to help negotiate a solution.

How to contact us

Please submit the Ombuds online intake form HERE

Call toll free in Canada and US: 1-800-788-9041 ext. 6199.
All other international locations call: 1-780-675-6199
Fax: 780-675-6450

Send us an e-mail

If you prefer to use regular mail, our mailing address is

Ombuds Office
Athabasca University
1 University Drive
Athabasca, AB, Canada
T9S 3A3

Ombuds staff

Updated November 17 2016 by Student & Academic Services

AU, CANADA'S OPEN UNIVERSITY, is an internationally recognized leader in online and distance learning.