The rights of an Athabasca University student are outlined in the online Student Handbook
The appeal process varies depending on the nature of the appeal, eg. marks, policy, etc. For further details, see AskAU and search using the key word “Appeal”.
No. Some ombudspersons have qualified as mediators through training programs, and mediation may be an approach to problem solving adopted by the individual practitioner in some cases. But while a mediator typically remains neutral throughout the mediation process in order to facilitate agreement between the parties, an ombudsperson is impartial at the outset but may come to a conclusion on the merits of a case following an investigation.
* Courtesy of University of Western Ontario Ombuds Office FAQ.
Updated July 16 2015 by Student & Academic Services