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Athabasca University

What we do

Ombuds staff

  • will listen carefully to your concerns and help you decide what to do.
  • will try to understand what your goals are.
  • may refer you to the area in the University that will deal appropriately with your particular issue.
  • will help you understand University policies, procedures or practices that may be relevant to your situation.
  • will provide information on the appeal mechanisms and how to use them.
  • may offer to intervene in some way (for instance, talk to the Registrar, professor, or tutor).
  • will make inquiries or conduct informal investigations to obtain the facts and, when appropriate, recommend solutions.
  • will keep a confidential record of your case.

Updated July 16 2015 by Student & Academic Services

AU, CANADA'S OPEN UNIVERSITY, is an internationally recognized leader in online and distance learning.